Now more than ever, we all need to slow down, breathe, and take in the beauty and majesty of Mother Nature itself. Escape to the mountains and decompress at the Sonnenalp.

We are open! The Spa, the golf course, Ludwig's and the Bully Ranch are open to the public. We'll continue to open more in stages, with limited occupancy, in adherence of State guidelines for hotels. To make reservations or ask questions please call 866.284.4411 or email info@sonnenalp.com.

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Sonnenalp Procedures & Protocols

Welcome

As we welcome you back to our hotel and the wonderful Vail Valley, we are committed to providing you with a safe environment that aligns with expert protocols for working to combat COVID-19. Eagle County has encouraged all residents and guests to follow the 5 Community Commitments of Containment. Please read this letter from Eagle County to all Vail visitors.

*Update (as of July 3) Eagle County has mandated that customers and guests wear face coverings when entering any place of business or public indoor environment, and requires all individuals to wear face coverings in public outdoor spaces when less than 6 feet of physical distance from non-household members is expected to continue for 15 minutes or longer.

Our staff will maintain these 5 commitments and we encourage our guests to do so as well.

  • I will maintain 6 feet of social distance
  • I will wash my hands often
  • I will cover my face in public (Sonnenalp may provide face coverings if available)
  • I will stay home when I am sick
  • I will get tested immediately if I have symptoms

For further details on Sonnenalp Enhanced Safety & Cleaning Procedures please click here.

Check-In & Check-Out Procedures

  • We ask that you contact the hotel 15 minutes prior to arrival so we can prepare staff accordingly. Day of arrival text messaging will be sent to guests with updated guest service procedures.
  • Hotel porte-cochere will be separated into arrival and departure lanes and zones to minimize guest meeting points.
  • On-site Valet Parking will be available for a fee as well as complimentary self-parking at the Vail Parking structure.
  • In the event of multiple arrivals at one time, we may stage the check-ins to better allow for social distancing in the lobby.
  • All check-ins will be pre-keyed to minimize contact time.
  • A credit card authorization on a sanitized chip reader will be required at check-in.
  • Additional liability release information has been added to our registration card. Please click here for details.
  • Luggage will be delivered to the main entrance of the room confirming delivery. Room tours will not be conducted; however, all room feature information will be available in printed and digital formats.
  • Valet attendants will be disinfecting high touchpoints pre and post service

CHECK-OUT

Please contact the front desk 15 minutes prior to your departure so they can prepare your folio, and if necessary, organize luggage assistance and pull your vehicle into the port.

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Spa

Spa facilities including the pool, hot tubs and fitness area will be open from 7am to 8pm.

At this time lockers and showering facilities will not be available in the locker rooms. Please change clothing and shower in your guest room.

In order to enter the spa, it will be mandatory for all guests to wear a mask.

Masks must remain on at all times during treatments and in the upper relaxation area.

Masks may be removed while in the fitness center, swimming, in the hot tub and outdoor lounging area as long as social distancing is practiced.

Maximum occupancies will be limited in the pool, hot tubs, and fitness facilities, with appropriate signage to guide guests.

Pool lounge chairs will be spaced at least 6 feet apart between parties.

Towels will be available from our Spa Concierge. Please deposit used towels into a laundry bin.

A spa liability release form will need to be signed by our non-hotel spa guests.

Restaurant & Room Service

Guests are encouraged to wear a mask upon arrival and departure of restaurants.

At this time, we are asking all guests to make reservations for Ludwig’s Breakfast and for dining at the Bully Ranch. Reservations can be made directly through our concierge via extension 5429 or online via OpenTable.

Parties larger than 8 people are not permitted at the same table. In the event of parties larger than 8, we will need to split tables, in accordance to social distancing rules.

Ludwig’s will be open from 7am to 11am for breakfast and will be served a la carte style only.

Bully Ranch will operate as normal from 11am to 10pm while implementing recommended safety guidelines from the county. The bar area in the Bully Ranch will only be open for pick-up orders.

Room Service Room Service will be available from 7am to 10pm. To maintain social distancing, we will provide your order at the door (on a table or tray) for you to bring inside and the check can be signed at the door. Please set your table or tray outside of your room when you are finished and call room service for pick up.

Activities & Golf

Our Activities department will be offering guided hikes for adults throughout the summer.

Private Family Activity options will be available upon request, please contact our concierge for more details.

For the time being our Kids Club will remain closed.

Golf is open for Sonnenalp Hotel guests at the Sonnenalp Club in Edwards. Due to COVID-19 restrictions there are very limited tee times so please be sure to check availability with our golf shop as soon as possible.

Housekeeping

Daily service will continue as usual, however, due to social distancing guidelines, housekeeping staff cannot be in the room at the same time as guests. We ask that you please alert the front desk or housekeeping staff of a timeframe when housekeeping can clean each day or provide this timeframe upon check-in.

Turndown service will not be available at this time, however, Natura water and ice deliveries will be available upon request.

For guests staying a longer duration, linen changes will occur every 5th day unless requested earlier.

Decorative bedspreads, decorative pillows will be removed from rooms and Mini-bars will not be accessible at this time.